Troubleshooting

Quick fixes for the most common issues.

The mic won't start

• Grant the browser microphone permission when prompted.
• Check the right device is selected in Settings → Audio and the level meter responds.
• If you see a "Free plan limit reached" message, you've used your weekly transcription allowance — it resets each Sunday, or upgrade to Pro for unlimited.

Verses aren't being detected

• Confirm the mic is live (the level meter moves) and the connection indicator is green.
• Speak a full phrase or a clear reference — very short fragments may not match.
• In Manual mode, detections appear as candidates to approve, not on the live screen — check the staging area.

External Display or NDI is missing

• Both require the desktop app — the browser has no access to a second monitor or to NDI.
• External Display also needs a second screen connected; with only one, there is nothing to project onto.
• NDI additionally needs a Pro licence and the NDI runtime on the machine; otherwise use the OBS + DistroAV fallback.

License says "not valid"

• Re-copy the key exactly — it's four groups of five characters. The field trims spaces and fixes case for you.
• If it still fails, confirm your subscription is active and the key isn't already active on another device — deactivate it there first (Settings → License).

Can't reach the server

• Check your internet connection — transcription and activation need the backend.
• An already-activated Pro licence keeps working offline during a service.